TERMS AND CONDITIONS

CANCELLATION AND REFUND

You can request a full refund of the fees you paid of any appointment you have booked any time before 24 hours of your appointment date and time. To cancel your appointment you need login to your and this booking system and choose the appointment you want to cancel and cancel it accordingly. After cancelling your appointment, you will automatically receive a full refund of the fees you paid within seven working days. If you cancel your appointment in less than 24 hours of the date and timing of your appointment, we will be unable to issue you with a refund.

You can reschedule the booking of any appointment you have booked any time before 24 hours of your appointment date and time. To reschedule your appointment you need login to your and this booking system and choose the appointment you want to reschedule and choose another suitable appointment time and date for you. There would be no fees for rescheduling your appointment. However, If you reschedule your appointment in less than 24 hours of the date and timing of your appointment, we may have to charge you a fee of £99 for missing an appointment.

 

DATA PROTECTION

We are comprehensively committed to user privacy. We respect the international law regarding the protection of personal data; therefore, you have the right to access your personal data and if necessary to rectify them or even delete them. We store your personal and medical information on the Provider Website server digitally. Your personal data are digitally stored on an internet server provided by a third party group of companies licenced to provide these services either in the United Kingdom or in a different country which may be outside the European Union. Our internet server providers take physical and network security seriously. Their data centres are housed in nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff, video surveillance, intrusion detection systems, and other electronic means. Access to their data centres floors requires two-factor authentication a minimum of two times. Our internet server provider maintains multiple certifications for its data centres, including ISO 27001 compliance, PCI Certification, and SOC reports.

 

FORCE MAJEURE

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civilian or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

 

PRIVACY STATEMENT

We are committed to protecting your privacy. Authorised employees of the provider on a need to know basis only may use any information collected from individual customers. We regularly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. We use the information we collect from you to make your experience as easy and enjoyable as possible. We need it to process your order and in the delivery of our medical testing service. When you contact us, we need to know your name, gender, date of birth, address, telephone number, mobile phone number and email address. Collecting these data allows us to book your appointment and to notify you of your order status. We ask for your telephone number and mobile number so that we can contact you if we need to talk to you about your appointment. We do not store credit card details. We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access, as required by the General Data Protection Regulations.

 

CONFIDENTIALITY

We owe you a duty of confidentiality in respect of information relating to you, which we obtain during the course of our retainer. All such information will be regarded as and kept confidential at all times unless you instruct us to disclose information, or except in the circumstances set out below. Our duty of confidentiality to you is subject to any disclosures we are required to make in good faith to the supervisory authorities in relation to any statutory or regulatory obligations. Occasionally, our files may need to be examined by our insurers, external auditors (for quality purposes) or external advisers (who assist the provider in maintaining quality and risk). These external firms or organisations are required to maintain confidentiality in relation to your files.

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